Pet insurance

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We understand that having an ill pet may be a worrying time and we will always do our best to make your experience as stress-free as possible.

At Swaffham Veterinary Centre we do everything we can to ease your pet’s suffering and make sure it makes the best possible recovery. Our rates are highly competitive but if your pet needs a lot of care, or even referral to a specialist, the cost of care can mount up.

The last thing you want to do is give your pet anything less than the best care that’s available, but you may have some very difficult choices to make if you reach the limit of what you can afford.

We highly recommend insurance for your pet. There are many different companies out there that offer very different levels of cover.

Make sure your insurance provider covers all the bases:

• Does the policy provide ‘life-long’ cover for on-going conditions or is it a 12 month policy?
• Are vet fees ‘per condition’ or is there a maximum amount for all conditions?
• Does the  excess need to be paid once per condition or annually?
• What is the excess? Do you have to pay a percentage of the fees?
• Are direct claims possible from this insurer? *
• Besides cover for vet fees, what else does the policy include?

If you require information or advice regarding pet insurance please contact the surgery and speak to Ali who is our dedicated insurance administrator and will be happy to speak to you regarding any queries you may have.

* If your pet is insured we are happy to offer a discretionary direct claim service. However, we can only provide this service once you have carried out the following:

• Provide us with a completed claim form (from your insurance provider)
• Provide us with a copy of your current insurance certificate
• Payment of you policy excess
• Authorise your insurance company to deal with Swaffham Vets directly
• Complete our Direct Claim form which can be obtained from reception